Returns & Refunds

Returns & Refunds

No Stress. Just Solutions.

We stand behind everything we sell. If something's not right, we'll make it right — quickly and without the runaround.

30-Day Window
From the date of delivery
Free Returns on Defects
We cover shipping for our mistakes
7-Day Refunds
Back to your original payment

What's Eligible

Most items can be returned within 30 days of delivery. Here's how it breaks down.

Full Refund

Damaged or Defective

Arrived broken, cracked, or with manufacturer defects? We'll replace it or refund you in full — and we cover return shipping. Just send us photos within 48 hours of delivery.

Full Refund

Wrong Item Received

If we sent the wrong product, wrong color, or missing parts — that's on us. Full refund or replacement, no questions asked. Return shipping is on us.

Refund Less Shipping

Changed Your Mind

Not what you expected? No problem. Return it within 30 days in unused condition with original packaging. You cover return shipping and a 15% restocking fee applies.

Non-Returnable

Final Sale & Clearance

Items marked "Final Sale" or purchased during clearance events are non-returnable. These are clearly marked on the product page before purchase.

How Returns Work

Four steps. No phone trees. No runaround.

01

Contact Us

Email us with your order number, what's wrong, and photos if applicable.

02

Get Approved

We'll review within 24 hours and send you a return authorization with instructions.

03

Ship It Back

Pack it in original packaging and ship to the address we provide. We'll send a prepaid label for defects.

04

Get Refunded

Once we receive and inspect the return, your refund processes within 5–7 business days.

Refund Details

Here's exactly what to expect once your return is approved.

Situation Refund Amount Return Shipping Timeline
Damaged / Defective 100% refund or replacement We pay 5–7 business days
Wrong item sent 100% refund or replacement We pay 5–7 business days
Missing parts Replacement parts or partial refund We pay 5–7 business days
Changed your mind Refund minus 15% restocking fee You pay 5–7 business days
Order not received (45+ days) 100% refund or reship N/A 3–5 business days

Non-Returnable Items

  • Items marked "Final Sale" or "Clearance"
  • Products that have been assembled, used, or show signs of wear
  • Items without original packaging, tags, or hardware
  • Custom or personalized orders
  • Items returned after the 30-day window

Return Questions

How long do I have to return an item?
30 days from the date of delivery. For damaged items, please report and photograph the damage within 48 hours of receiving your order for fastest resolution.
Do I have to pay for return shipping?
Only for "changed your mind" returns. If the item arrived damaged, defective, or we sent the wrong product — we cover return shipping completely.
What's the 15% restocking fee?
For returns where the item isn't defective — just not what you wanted — a 15% restocking fee is deducted from your refund. This covers the cost of inspecting, repackaging, and restocking the item. It does NOT apply to damaged or defective items.
How do I report a damaged item?
Email us at support@coastalstandard.com with your order number and clear photos of the damage (both the product and the packaging). We'll get back to you within 24 hours with a resolution — usually a full replacement or refund.
Can I exchange instead of return?
Yes! If you'd like a different color or style, we can arrange an exchange. Contact us and we'll walk you through it. Exchange shipping is on us for defective items.
My order never arrived. What do I do?
If your tracking shows no movement for an extended period, or your order hasn't arrived within the estimated delivery window, reach out. For domestic orders not received after 45 days, we'll reship or issue a full refund.
When will I get my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. The refund goes back to your original payment method. Depending on your bank, it may take an additional 3–5 days to appear on your statement.

Need to Start a Return?

Email us with your order number and we'll have you sorted within 24 hours. No phone trees, no ticket numbers, no waiting.

Email Us